To begin with, in the Identification tab, under Profile, you can start
by defining biographical details about the company and add the company
logo to improve brand awareness. You can also define the expiration date
of your calling cards, add a calling card prefix and set the desired
username and password. You can also change it whenever you need. If
desired, you can also limit the access to both the Admin Area and the
Tech Console by only authorizing specific IP addresses.
Below, in the Email templates tab, you can customize your email
templates. This is a feature that allows saving a lot of time that can
later be used providing remote support sessions to customers.
The Applet Setup tab, is where it is possible to customize the settings
and appearance of the Applet itself, such as name and logo, setup your
own Terms of Service, define the Initial form that customers see before
they submit their support request and choose which messages you want
your customers to see while the support request is being sent.
Last, but not least, in the Integration tab, you will have the chance to
offer your customers a more seamless experience. You can integrate a
support request button in any of your websites by copying the code
presented at the center of the screen and paste it on the code of your
own web pages. If desired, the appearance of the button can be changed
to your taste. You can also Start APIS to help you to generate new
support sessions without having to use the console and define an
exclusive link from where your customers can immediately start a session
with a technician. BeAnywhere Support Express Proxy even allows you to
provide remote support sessions to computers without an Internet
connection by installing a Proxy Server.